If you reach your final destination with a delay of three hours or more, you are entitled to compensation between €125 and €600 – that is, unless the airline can prove that the delay was caused by extraordinary circumstances (weather conditions, strike, security measures). You are also entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

  • 2 hours or more for flights of 1,500 km or less
  • 3 hours or more for longer flights within the EU or for other flights of between 1,500 km and 3,500 km;
  • 4 or more for flights of over 3,500 km outside the EU.

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

The easiest way to check the eligibility of your claim is via our webform. It is completely free of charge, no obligation, and it only takes a few minutes and can give instant feedback as to the eligibility of your claim.

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