Few passengers are aware of their consumer rights protected under Regulation (EC) 261/2004 and many lack the will or legal knowledge to go through with a claim. The compensation depends on the length of the flight but also how many hours the flight was delayed and varies between €250 – 600 per passenger.

You are entitled to flight delay compensation in accordance with the Regulation when you fly within the EU or depart from an EU country. The regulation is also applicable when you arrive to an EU country with an airline registrered in the EU.

The time limit for claims regarding cancelled, delayed or overbooked flights is determined by the national laws of each EU member state and is usually between 3-10 years.

The easiest way to check the eligibility of your claim is via our webform. It is completely free of charge, no obligation, and it only takes a few minutes and can give instant feedback as to the eligibility of your claim.

If our website tells you that your claim for compensation is ineligible, it is likely that it does not meet one of the conditions covered by Ifdelayed. If you believe your claim has been assessed wrongly, please contact us by email or telephone to discuss the matter further.

What are the extraordinary circumstances that are beyond the airlines’ control?

The airline is not liable under EU regulation EC 261 and other similar air passenger laws if the flight disruption was due to “extraordinary circumstances.” These are scenarios which could not have been avoided even if all reasonable measures had been taken and include situations like medical emergencies, labor strikes, serious adverse weather conditions, and Air Traffic Control restrictions, to name a few. In addition, events that qualify as “Force majeure,” such as wars and riots, as well as “Acts of God”—hurricanes, earthquakes, etc.—also exempt the airline from liability.

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