You may be entitled to compensation between €125 and €600 depending on the distance of your flight and the total delay at your final destination. If you were informed about the cancellation at least 14 days before the flight, or if the airline can prove that the cancellation was caused by extraordinary circumstances (weather conditions, strike, security measures) you are not entitled to compensation. In addition to compensation, the airline must offer you the choice between:

  • reimbursement of your ticket within seven days
  • re-routing to your final destination under similar conditions

Care (phone call, refreshments, food, accommodation, transportation to the accommodation), should also be provided if necessary.

The easiest way to check the eligibility of your claim is via our webform. It is completely free of charge, no obligation, and it only takes a few minutes and can give instant feedback as to the eligibility of your claim.

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