The easiest way to file a claim is via our webform. It is completely free of charge, no obligation, and it only takes a few minutes and can give instant feedback as to the eligibility of your claim.
It's very easy. Just click the "Start a claim" button and follow the easy steps outlined there. If you have any difficulty, contact our Support team.
The information we need can be categorized in the following sections:
- personal information (so that we know who you are and how we can reach you)
- flight information (such as booking reference, flight number and date of travel)
- documents (in order for us to contact the airline on your behalf we need a signed power of attorney)
We look forward to handling your claim!