The response time and extent of the explanation varies from airline to airline. If the airline fails to provide a reason for the rejection, we treat the claim as if they did not answer at all and hand the claim over to our contract lawyers for legal assessment. 

The next step is to contact the National Enforcement Body in your specific country and/or take the airline to court.

What happens when the airline wrongfully rejects my claim for compensation?

If the airline refuses to pay out compensation, we hand the claim over to our contract lawyers for legal assessment. Unfortunately, we can't send all claims to the National Enforcement Body or take every claim to court, but we strive to fight the airlines whenever possible. A court decision can sometime open up opportunities for compensation to lots of other claims, so just because the airline rejects your claim doesn't mean all hope is lost for you getting your compensation.

What happens when the airline is not responsive at all?

If the airline doesn't reply to us, we hand the claim over to our contract lawyers for legal assessment. The next step is to contact the National Enforcement Body in your specific country and/or take the airline to court.

What should I do if the airline contacts me personally after I have filed a claim with Ifdelayed?

Sometimes the airline will contact you as soon as they receive news of your claim, in order to persuade you to accept a reduced sum. In this case, you should inform Ifdelayed as soon as possible.

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